Many experts have been demanding that banks and other lending
institutions provide more accurate and clear information on the costs of
their mortgage advice. The current regulations can mean that a bank can
appear to have much lower costs associated with a mortgage loan than,
say, a mortgage broker, who is obliged by law to declare all of their
fees and charges. This puts mortgage brokers at a disadvantage when
trying to secure business as they are bound by different rules regarding
fee disclosure.
And for the consumer it makes it difficult to compare the cost of a
large mortgage between a deal offered through an intermediary such as a
broker and one offered directly by a bank or building society. Anyone
borrowing for a home loan should make sure to obtain all the information
they need to make a true comparison of products; brokers can sometimes
seem expensive when compared to banks but this is not necessarily the
case.
Under the present UK regulations, mortgage brokers are
obliged to provide a Key Facts Illustration, which declaresthe upfront
advice fee and reveals the cost of the fee paid to procure a home loan
i.e. the fee the broker receives from a bank for arranging the home
loanon their behalf. But mortgage advisers at banks and building
societies have to state only minimal information of this kind and the
cost of the financial advice can seem to the customer to be completely
free, when this may not be the case.
Experts would like to see
more transparency from mainstream lenders about the true cost of any
mortgage advice that is offered to a customer because at the moment it
is hidden by the interest rate and by underlying banking costs such as
salaries and bonuses.
This issue could worsen in the coming months because in April 2014 new
rules are coming into force in the UK so that all mortgage product sales
will have to be arranged to include advice. So mortgage advisers will
have to include the full cost of their advice clearly on each Key Facts
Illustration, which may make any differences between the cost of advice
directly from a bank and via a broker seem even greater.
Bank
quotes for home loans typically indicate either no fees or very low fees
so brokers are likely to seem expensive in comparison. It will,
therefore, be more important than ever that mortgage brokers can prove
their worth, particularly to high net worth customers. They will need to
show that their advice is worth the fee and that customers are getting a
better deal from a broker who can advise on a range of products from a
range of lenders rather than just the mainstream lenders.
Clearer cost of sale information on mainstream bank illustrations could
actually be beneficial to the banks in improving efficiency as they
would then, themselves, have a clearer view of the real cost of
providing mortgage advice. If banks had this clearer view of the cost of
providing mortgage advice in terms of salaries, branch costs, bonuses
etc. then they might think it worth selling their mortgage deals through
brokers. Indeed many mainstream lenders are starting to believe that
acquiring large mortgage customers would be less expensive through
intermediaries such as mortgage brokers than it is through their own
high street branches.